Business Process Outsourcing
Business Process Outsourcing (BPO) is a subset of outsourcing that involves contracting the operation and responsibility for specific business processes to a third party service provider.
BPO is usually categorized in Back Office outsourcing, which includes internal business features such as human resources or finance and accounting, and Front Office outsourcing, which includes customer-related services as contact center services.
In 2010, India was passed by the Philippines as the country with the largest Business Process Outsourcing industry in the world still holds such designation to-date.
The BPO industry in the Philippines currently employs approximately 1.15 million Filipinos.